Frequently asked questions
How long does shipping take?
Orders are processed within 1-3 business days. Delivery usually takes 7-20 business days depending on the product and your location. You will receive a tracking number by email as soon as your order ships. See our Shipping Policy for details.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track Order page. Tracking updates can take 24-48 hours to appear after shipping.
Can I return a product or get a refund?
We accept refund requests only for items that arrive damaged, defective or not as ordered, and the request must reach us within 1 day (24 hours) of delivery. Instead of a refund, we may also offer a 50% discount on another product. Please read our Return Policy for the full conditions.
My item arrived damaged or is not what I ordered. What should I do?
Email us within 1 day of delivery at onlineshopusa4@gmail.com with your order number and a clear photo or short video of the problem. We will review it and offer a refund or a 50% discount on another product.
Which countries do you ship to?
We currently ship to addresses in the United States.
Which payment methods do you accept?
The available payment methods are shown at checkout. Payments are processed securely.
How do I choose the right size or color?
Each product page lists the available options and specifications. If you are unsure, send us a message before ordering and we will help you choose.
How can I contact you?
Email us at onlineshopusa4@gmail.com or use the form on our Contact page. We aim to reply within 1-2 business days.